Job Information
BlackRock Aladdin Business, Client Service, Analyst in Mexico City, Mexico
About this role
Since we are continuously expanding our business, we are constantly searching for new talented people to join our Aladdin for Alternatives support team. Here you will be working on resolving various issues for our clients. Being in a technical and client facing position at the same time, you will be a direct representative of eFront. From this position, a natural career progression would be to become a team leader or to move more towards business and become an account manager. On the other hand, if you are a tech-savvy person, you could focus on building your career in programming or becoming a QA.
Your day would include:
Providing support to our clients and resolving software issues via ticketing system
Providing analysis of client’s needs and evaluating the feasibility of their requirements
Maintaining regular contact with customers and fully understanding their needs and business background
Prioritization of daily tasks based on clients’ needs
Developing advanced skills and knowledge in business, functional and technical areas
Performing client training and supporting solutions, conducting demonstrations and presentations
If you see yourself doing these activities, then you probably have:
Similar work experience
Experience with SQL, VB.net, VBA, JavaScript
Bachelor’s degree in Organizational Sciences/ Economics/IT/Mathematics
Full professional proficiency in written/spoken English
Strong analytical, problem-solving skills and soft skills
Great to have:
Knowledge in Corporate Finance and/or accounting background would be an asset
An enthusiastic attitude towards new technology/IT
Why BlackRock is a place for you
Our multicultural environment is fueled by creative people who are driven to deliver. We are committed to providing you with an opportunity to build your career, develop and improve your skills as a part of the fastest growing FinTech industry in the world.
#EarlyCareers
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.