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BlackRock Client Experience Change Manager, Vice President | BlackRock in Atlanta, Georgia

Client Experience Change Manager, Vice President | BlackRock

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Client Experience Change Manager, Vice President

Atlanta, US

Business Management & Strategy

About BlackRock

BlackRock’s business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our clients—period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future.

That’s why investors of all kinds have made us the world’s largest asset manager, entrusting us with trillions of dollars, and it’s why companies, institutions and global governments come to us for help meeting their biggest financial challenges.

Job description


About this role

We are seeking a Change Manager to join in the Client Experience Platform Deployment Team. The ideal candidate will be detail oriented and have strong project and change management skills. This is a team with ambitious growth objectives, and we are looking for someone who enjoys building positive relationships and getting things done, and who can balance being pragmatic while having high ambitions for what BlackRock can achieve.


Working closely with the Deployment Team Leader, the CEP Change Manager is responsible for the successful initiation, planning, design, execution, and monitoring creation of client platform initiatives. The Change Manager will engage with business and technology partners to ensure project risk is appropriately handled and issues are timely raised and resolved with leadership.

Key responsibilities

  • Develop a detailed deployment plan to monitor and track progress

  • Manage changes to the deployment and implementation scope, monitor deployment schedule using appropriate verification techniques

  • Build positive relationships and work closely with key partners to ensure deployment deliverables are met

  • Measure deployment performance using appropriate tools and techniques

  • Manage and facilitate technology scaling

  • Clarify deployment objectives, drive consensus and communicate plans and results to senior partners and management

  • Maintain a BlackRock perspective and deliver results, which are beneficial for both individual businesses and the firm as a whole

  • Identify areas for improvement in business processes and technology tools

  • Simplify complex topics and create innovative solutions for issues

  • Stay up-to-date on global finance and technology trends impacting BlackRock


  • 5-7+ years of experience leading complex projects or relevant experience (financial services, management consulting or similar)

  • BS/BA in Finance, Economics, Engineering or other quantitative discipline with record of strong achievement

  • Excellent communication (verbal and written) and presentation skills

  • Ability to deliver in fast paced environment with tight deadlines and demands

  • Develop and maintain strong working relationships at all levels of an organization

  • High level of self-motivation with ability to own and drive multiple projects at once

  • High degree of professional discretion, integrity and judgment

About BlackRock

BlackRock’s purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of September 30, 2019, the firm managed approximately $6.96 trillion in assets on behalf of investors worldwide.

For additional information on BlackRock, please visit | Twitter: @blackrock at |

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BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

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Team background

Our team is charged with transforming BlackRock to lead in an ever-changing world by providing business analysis and corporate strategy guidance, including informing management decision-making and communicating with external stakeholders.

BlackRock is proud to be an Equal Opportunity/Affirmative Action Employer. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEO is the Law poster here at and its supplement here at . The pay transparency policy is available here at .

BlackRock is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.